Jason Kleid of Maple Grove, Minnesota was honored as Trainer of the Year during the awards ceremony. This award recognizes those whose commitment to industry practices translates into world-class training programs, the Trainer of the Year provides the corporate world with a first point of reference for improving communication and evolving people within organizations.

Leadership requires the ability to coach and mentor. Mastering this skill is reflected on how well each team performs.

Track Selling System 3 Day Workshop Seattle_WA (PDF)

The Impact of Company Culture (PDF) Company culture has been defined as “the specific collection of values and norms that are shared by people and groups in an organization and that control the way they interact with each other and with stakeholders outside the organization.” In addition to the organizational culture, there are also subcultures [...]

October 2011 TSS Workshop (PDF)

A community college asked me to provide clarity and process to a sales organization in a local business. A program designer was also invited by the college to potentially build an internet solution for the prospect company. While meeting with the executive team this young man was sporting a wireless earpiece for his phone that [...]

What does emotional intelligence have to do with good decision making? The answer is everything. Have you ever made a decision when you were really angry? Looking back did you realize that making the decision you did wasn’t a particularly good idea.

Many people make the mistake of thinking that if they just clearly articulate a message for change, that message will be accepted and acted upon. Wrong! People will do things only when they see the value of change and when they are ready. Questions Are More Powerful than Statements There is a better way to [...]

Track Selling System Results Survey for 2010 (PDF)

Who today isn’t struggling at some level with life’s anxieties? Some of the causes are family issues, health issues, financial concerns, work environment or a combination of factors.  While some people struggle to manage internal emotions; others may have learned how to regulate their feelings.  In either case improving the way we cope with life’s [...]